Rethink employee experience to compete for the best and most diverse talent 5 “Managers have always had an important role in unlocking the potential of employees, and that role has been amplified during the pandemic. At Microsoft, our managers follow a framework to — Model, Coach, Care — and we’ve seen measurable positive impact for remote employees when managers model wellbeing, coach employees on setting priorities and show care and support for each individual member of their team” – Kathleen Hogan, Chief People Officer at Microsoft Extreme flexibility will be critical in attracting and retaining the top talent. • With remote work positions more often preferred by women, Gen Z, Black, and US Latino workers, flexible work is also an amazing opportunity for leaders to create a more diverse workforce. More digital work, and the stress of living through a pandemic has left many employees feeling overworked and disconnected. • HR leaders should consider how wellness programs and work policies affect each group uniquely. • The need for an employee experience platform that brings wellbeing, knowledge, engagement, and learning together in a digital world is critical. HR leaders should rethink onboarding and double down on support for employees early in career to ensure their ideas are heard and that they can contribute fully.